Legal
Returns & Refunds
Last updated: September 1, 2026
Custom & personalized items
Every metal print and laser-engraved item we make is produced specifically for you — your photo, your text, your chosen size or color. Because these items are personalized and can't be resold, we're not able to accept returns for buyer's remorse or a change of mind once production has started.
If we made a mistake
If your order arrives with an error on our end — wrong size, wrong item, a defect in the print or engraving, or damage that happened during production — we'll make it right at no cost to you, either with a reprint/re-engrave or a full refund. Just reach out through our contact page with a photo of the issue and your order details, and we'll take care of it.
Damaged in shipping
If your order arrives damaged in transit, contact us within 7 days of delivery with photos of the damage (including the packaging, if possible) and we'll arrange a replacement.
Order changes & cancellations
Because most orders move into production quickly, we can only guarantee a change or cancellation if you contact us before your order has entered production. Once production has started, we're generally not able to cancel or modify the order.
Turnaround time
Most orders ship or are ready for pickup within 3–5 business days. Items marked with a special lead time (for example, special-order products) will show that expected timeframe on the product page and in your order confirmation.
Wholesale orders
The same policy applies to wholesale orders — reach out right away if there's an issue with a bulk order so we can resolve it quickly.
Questions?
We'd rather make it right than leave you unhappy — reach out any time through our contact page.
This policy is provided as a general template and does not constitute legal advice. Consider having it reviewed by a qualified attorney, particularly the "no returns on custom items" language, to make sure it fully meets consumer protection requirements for your state.